Shipping Policy

Thank you for choosing Royal Palace Wig Boutique for your crown. This shipping policy outlines the terms and conditions for the delivery of products ordered through our website, located at https://www.flonaturals.com. Please read this policy carefully before placing your order.

1. Processing Time:

Once your order is received, we strive to process and ship it as quickly as possible. Orders are typically processed within 2-4 business days. During peak seasons or promotional periods, processing times may be slightly longer. Please note that processing time does not include weekends or holidays.

2. Shipping Methods and Carriers:

 We offer various shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process. 

3. Shipping Rates:

Shipping rates are flat fees. The applicable shipping charges will be displayed during the checkout process before you finalize your order. We occasionally offer free shipping promotions, which will be clearly communicated on our website.

 4. Domestic and International Shipping:

  We currently do NOT  ship to international destinations. Please ensure that the shipping address provided is accurate and complete. Royal Palace Wig Boutique is not responsible for any delays or additional fees incurred due to inaccurate or incomplete shipping information provided by the customer.

5. Order Tracking:

 Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and accessing the order history section.

 6. Delivery Time:

 The estimated delivery time depends on the shipping method chosen and the destination of your order. Please note that delivery times are approximate and may vary due to unforeseen circumstances or factors beyond our control, such as weather conditions or customs delays.

7. Order Modifications and Cancellations:

 If you need to modify or cancel your order within 8hrs of placing your order, please contact our customer service team as soon as possible at please contact us at: constance@royalpalacewigs.com or call 504-381-4978. We will do our best to accommodate your request. Please note that once an order has been shipped, modifications or cancellations may not be possible.

8. Damaged or Lost Packages:

Royal Palace Wig Boutique takes utmost care in packaging and shipping your order. However, in rare cases where a package is damaged or lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner.

10. Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact us at: constance@royalpalacewigs.com or call 504-381-4978.

Thank you for choosing FLO Naturals. We appreciate your business!